DON'T PASS IT ON

 

Don't pass it on FAQ

Hopefully you will find any answers you are looking for here...

Q: What do I do if I test positive?

A: The main thing is to not worry or panic if you find out you have Chlamydia. Chlamydia is easily treated, depending on your circumstances treatment can be with a single course or a longer course of antibiotics.

We can't prescribe you treatment if you test positive, but we recommend it would be best to go to your local GP. Alternatively you can visit http://www.nhs.uk/Conditions/Chlamydia/ to find your local sexual health or GUM (Genito Urinary Medicine) clinic where you can also get any treatment and advice you need.  

If you test positive, it is also very important that you let your sexual partners know that they might have an STI too, this is so they can get tested and treated.  It is advised that you notify any sexual partners that you have had within the last six months.

If you do not wish to contact all your sexual partners yourself, your GUM (Genito Urinary Medicine) clinic or sexual health clinic can contact them for you, confidentially if you wish.

More about Chlamydia here


Q: My testing kit has not arrived

A: If you have not received your testing kit within seven working days from when you placed your order, please get in touch with us on our contact page and tell us your full name, the first line of your address and postcode. We will get back to you as soon as possible

Sometimes there can be a delay with the package if there are adverse weather conditions or if there is a postal strike. If this is the case, wait up to ten working days before ordering your package again.

       
Q: Is free testing available in my area?

A: We are currently adding places around the country, so keep checking our website for updates in order to find out if free testing becomes available in your area.

Q: Why can I no longer order a free Chlamydia test kit?

A: 'Don't Pass It On' works in partnership with local NHS authorities to offer a free service for 16-24 year olds. If you can no longer order a free Chlamydia test kit it means that we are no longer working with your local NHS authority. Don't worry, we are still able to offer a Chlamydia test kit via our 'Just Between Us' service. A testing kit costs just £19. Find out more about our Chlamydia test kit. Alternatively, you can still receive a free test by visiting your local GP or GUM clinic.


Q: Why should I get tested?

A: 75% of women and 50% of infected men show no symptoms of Chlamydia. Without having a test, you may not know that something is wrong.  If left untreated, the infection can cause health problems.

More about Chlamydia here

Q: I have lost my access key, how do I retrieve it?

A: No problem, just go to this page, fill in your details and your access key will be sent to you either via your chosen contact method

Q: How do I get my results?

A: In the testing kit, we will provide you with an Access Key. We will also send you an Unique ID by e-mail and/or SMS. We prefer to keep these separate for security reasons. 

When your results are ready to be viewed on the website, we will send you a notification by SMS, e-mail or both. We prefer not to send you your results by e-mail or SMS because you never know who might be looking over your shoulder or the timing might not be convenient for you.


Q: I have sent my package back to you but I have not been contacted to tell me that my results are ready?

A: If seven full working days have passed and you have not received a notification to tell you that your results are ready, please get in touch with us on our contact page and tell us your full name, the first line of your address and postcode. We will get back to you as soon as possible.

Sometimes adverse weather conditions or a postal strike can cause a delay with the package. In such an event, please wait up to ten working days before ordering your package again.